What is RMA (Return Merchandise Authorization) process? (How do I replace my defective product?)

Return Material Authorization (RMA) process

How do I replace my defective product?

In-case your device is not functioning in the Warranty/Guarantee period follow the following process:

Step 1: If your device is not functioning, please contact Wifi-soft support team via:

E-mail Id               : support@wifi-soft.com

Skype Id               : support-wifi-soft

Phone Numbers: 02065320017

                               : 8600304226

Please keep the serial number of your product ready. Wifi-soft will not entertain request without a valid serial number.

STEP 2 - Support Engineer will troubleshoot and determine the severity of RMA:

Wifi-soft support engineer will work with you to troubleshoot the device and determine the problem of RMA. 

NOTE: Your device must be UNDER WARRANTY or AMC (Annual Maintenance Contract) in order to qualify for a replacement.

STEP 3 - Register your product:

Please register your product details with Wifi-soft support engineer through E-mail, Phone, or Skype.

Kindly provide the following details:

  • Name
  • Email address (required for RMA approval)
  • Phone number
  • Ship to address (No P.O. boxes are accepted)
  • Product part number, colour and capacity
  • Date of purchase (required for WARRANTY eligibility)
  • Place of purchase
  • Serial number of product
  • Proof of Purchase (may be required in certain cases)

STEP 4 - Support engineer will submit RMA request for approval, if device is qualified for replacement:

Wifi-soft support engineer will submit a request for RMA approval, after qualifying your device for replacement.

NOTE: Your RMA may be approved immediately, if you have contacted us via phone or chat. Standard RMA approval time is 24-48 business hours.

STEP 5 - Once RMA is approved:

Upon approval of your RMA, you will receive an e-mail from Wifi-soft support engineer, or receive a call which will mention:

  • Approval Information
  • Product Return Address

You are responsible for any expenses you may incur in delivering your defective product to Wifi-soft. All other expenses in relation to your approved warranty claim will be covered by Wifi-soft Pvt.Ltd.

To check your RMA status:

Kindly contact on the contact details mentioned above in Step: 1 to know the product RMA status.

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