Configuring CradlePoint Routers/Access Points

Purpose of this document

  • This document should be used in conjunction with Cradlepoint user guide for configuring your Cradlepoint gateways in WiOS. Please refer to WiOS administrator guide and Cradlepoint user guide for detail information.It assumes that the user has basic knowledge of networking including configuring subnet mask, RADIUS setting, default gateway and DNS configuration.

  • In order to configure Cradlepoint you will need a public IP address, Subnet mask, default gateway and DNS information given to you by your Internet Service Provider. Please keep this information handy while setting up your gateway.

  • Configuring WiOS you will need the WAN public IP address, MAC address, RADIUS secret and serial number  of your Cradlepoint gateway.

  • You need an active WiOS account. Please contact Wifi-soft sales to create your WiOS account. 

WiOS Setup

Add New Network:

  1. Open a web browser and type and press Enter. Welcome screen of WiOS Cloud appears.

  2. Click the Networks link under Network Administration section.

  3. Click on the + sign in the top right corner tab. The New Network page appears.


Fields and Buttons


Network Name

Enter the name of your network/hotspot

Device Type

Select the device type (Cradlepoint Router) of your hotspot gateway or controller


Select the type of venue


Displays the address of the network. You need to use the map to locate your address on the map. If you know the address, type the address in the search box on the map and click on search button. The map will display the marker for the address. If you unable to find the exact address, drag the map so the marker is pointing to correct location on the map.


The country where the hotspot is located.


The latitude of the network location


The longitude of the network location


Click Submit button to save the changes.

Once the network is added, go back to the List Network page and locate the network that you have recently added.

Then, click on the edit button for the given network.

At the bottom of the page, you will find the Enable hotspot option.

Check this option to enable hotspot for this network. The hotspot settings appear below the form.


Fields & Buttons


Enable hotspot

Check this option if you want to enable hotspot service for this network.


Enable autologin for this location. Autologin helps end users connect to hotspot automatically without having to login each time. The MAC address of the device is used to identify the device on the network and system automatically validates the MAC address of the device and authenticates it. Please note that you need to enable Mac Authentication feature in the Zone Director.

Validity Period

The time period for autologin to remain active. After the given period, the autologin entry is deleted and user will have to relogin.

Auto MAC Capture

Instructs the system to capture the user's MAC address automatically during first login. This option will ensure that user will remain online even if he has disconnected on the network for some time.


Auto generated NAS ID for the gateway. This NAS Id should be added to the gateway so it can authenticate with the system. You need to copy the NAD ID and enter it in the gateway settings.


Shared secret between gateway and RADIUS server. You need to add the secret to the gateway. The secret is used to encrypt the communication between gateway and RADIUS server. You need to copy the shared secret and enter it in the RADIUS settings of the gateway.

IP Address

Enter the Public IP address of the gateway if you know it. Otherwise use the default one.


Select the plan based on your requirements. The plan will restrict the number of concurrent devices allowed on the network.

Interim Interval

Enter the interim interval for the accounting packets in seconds. Sometime this setting needs to be done on the gateway.

Once the hotspot is enabled, WiOS will be ready to start accepting AAA requests from the gateway/controller. When the hotspot is added, WiOS will automatically add a default captive portal for the hotspot. You may go an edit the captive portal and customize it as per your requirements.

Now you will need to design a captive portal for your hotspot and generate a URL that can be configured in the gateway/controller's settings.

Please refer to the captive portal design guide for steps to design your custom captive portal.



Cradlepoint Setup

It is assumed that you have properly connected your CRADLEPOINT gateway with broadband connection. You can use both static or dynamic IP address for your broadband connection. Your CRADLEPOINT gateway admin interface is accessible either via LAN interface or via public WAN interface.

IMPORTANT: Please make sure that you are using firmware version 3.4.1 or higher version.


  1. Open web browser, and enter CRADLEPOINT web address in the address bar, and press Enter.
  2. Enter Username, and Password.
  3. Click LoginCRADLEPOINT welcome appears.
  4. Under CRADLEPOINT administration click Network Settings.
  5. Click Guest LAN under WiFi & Local Network.

Fields & Buttons



Enter a unique name in the Name field.


Enter hostname in Hostname field.

IP Address

Enter the IP address in IP Address field.


Enter the IP range with subnet mask for your guest network in the Netmask field.

Routing Mode

Select Hotspot from the Routing Mode drop down menu.

In Network side

  1. Enter SSID name in the WiFi Name (SSID)
  2. Select Isolate check box.
  3. Select Enabled check box.
  4. Select Open from the Security Mode drop down menu.

Access Control tab

  1. Select LAN Isolation check box.
  2. Select Admin Access check box.

Advanced Settings


  1. Select the bandwidth from the WiFi band drop down menu.
  2. Select Channel from Channel drop down menu.
  3. Enter client timeout in Client Timeout

DNS Settings

Go to DNS settings page.


  1. Select Static from Automatic Config drop down menu.
  2. Enter primary DNS in the Primary DNS (You can use primary DNS provided by your ISP or use the openDNS or google DNS IP addresses)
  3. Enter secondary DNS in the Secondary DNS field. (You can use secondary DNS provided by your ISP or use the open DNS ones).

Hotspot Settings 

Click Networking and then on Local Networks. Under Local Networks, Hotspot Services option appears. Click on the Hotspot Services to view the following page:


Fields & Buttons


Hotspot Settings


Hotspot Mode

Select RADIUS/UAM from the Hotspot Mode drop down menu.

Allow Servie on 3G/4G modems

Check this box if you are using 3G or 4G backhaul for your Internet. If you are connecting router to Ethernet (WAN) then uncheck the box.

Hotspot/UAM Authentication Port

Enter 8080 in Hotspot/UAM Authentication field.

RADIUS Settings


Server Address 1

Enter server IP address as in the Server Address 1 field.

Server Address 2

Leave this blank

Authentication Port

Enter authentication port number 1812 in Authentication Port field.

Accounting Port

Enter accounting port number 1813 in Accounting Port field.

Shared Secret

Enter shared secret in the Shared Secret field. Shared secret should match the secret in WIOS

Confirm Secret

Re-enter shared secret in the Confirm Secret field. Shared secret should match the secret in WIOS.


Select "Administrator defined URL" radio button for Redirection.

enter the any URL in this field: e.g.


Session, Idle Timeout and Bandwidth 

Select appropriate values or leave default

UAM Settings

Under UAM settings


  1. Enter the captive portal URL under Login URL field. You will get the URL from Authentication -> Captive Portal section in WIOS dashboard.


  1. Leave the Splash Page URL empty
  2. Keep the Shared Secret field blank. (No white space allowed). Make sure you do not enter anything in this field.
  3. Enter the NAS/Gateway ID in the NAS/Gateway. You will get the NAS ID from WIOS Dashboard. Go to Network Management -> Network menu. Click on the blue "Edit" button to view the NAS ID of your network. Please copy the NASID as shown on the Edit Network page.

Passthrough/ Wall Garden URL

Configure the passthrough/ wall garden URLs. These URLs will be accessible to the user before authentication.


Click Add button, and enter following URLs one by one

in the Wall garden ranges field. Enter any other wall garden URL in the Wall garden ranges field.


Configuring Local Network

Once the hotspot settings are added, you need to configure the Local IP Networks. To configure your network, click on Networking and then on Local Network. Next click on the Local IP Networks to view the configured networks.

The page displays the details for each IP network. To configure the hotspot mode for the particular network, check the box next to Guest LAN and click on the "Edit" button. Please note that you will need to select the interfaces (attached interfaces) for the network for running the hotspot.


The following window will show up. Click on the IPv4 Settings option and change the IPv4 Routing Mode from NAT to Hotspot.



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