Step 1 - Login with Customer credentials
Step 2 - To create end user ticket, navigate to configured captive portal and Click on Submit Ticket option. 
Step 3 - To create Ticket enter information and click on Submit button.
| Field | Description |
| Problem Type | Select type of your problem |
| Severity | Defines impact of problem |
| Summary | Brief information of problem |
| Problem Description | Detailed information of problem |
| Upload Screenshot | Upload screenshot related to problem |
Step 4 - Login with Reseller credientials. Navigate to Ticket Management>>Tickets>>List Tickets. In the List Tickets of Reseller, the tickets assigned by End user to the Reseller are present.
Step 5 - Navigate to New Ticket to create new ticket. Fill data in all/required fields and click on Submit.
| Field | Description |
| Network | Select network on which you want to enter ticket |
| Problem Type | Select type of your problem |
| Severity | Defines impact of problem |
| Ticket Level | Define level of ticket |
| Summary | Brief information of problem |
| Problem Description | Detailed information of problem |
| Upload Screenshot | Upload screenshot related to problem |
Step 6 - To view the Tickets created by Reseller, navigate to My Tickets.
Step 7 - To edit ticket created by Reseller, navigate to Edit Ticket option. Reseller can change the status of the Ticket as Open, Work in Progress, Invalid and Resolved. And click on Save button.
| Field | Description |
| Ticket ID | Unique id for ticket |
| Ticket level | Define level of ticket |
| Problem Type | Select type of your problem |
| Network | Select network on which you want to enter ticket |
| Name | Name of ticket creator |
| Status | Current status of ticket |
| Description | Detailed information of ticket problem |
| Severity | Defines impact of problem |
Step 8 - The Ticket with Resolved status is seen in Green colour with status changed as Resolved in My Tickets of the Reseller.
Step 9 - Login as a Customer. To view the Tickets created by Reseller, navigate to Ticket Management>>Ticktes>>List Tickets. Same ticket we will see which is present in Reseller’s My Tickets tab.
Step 10 - Navigate to New Ticket to create new ticket. Click on Submit button.
Step 11 - Reseller can cerate his own Tickets with diiferent problem types.To view the Tickets created by Reseller , navigate to My Tickets. To Escalate Tickets to the Superadmin , login with Customer credientials. Reseller cannot Escalate the Tickets to the Superadmin.
Step 12 - Customer can Escalate the tickets to the Superadmin if customer is unable to resolve it. To Escalate ticket to the Superadmin, navigate to List Tickets and click on Edit icon and Enable the Escalate flag and click on Save button. Customer cannot escalate the tickets that are present in his My Tickets. Only Tickets that are present in his List Tickets are escalated to the Superadmin.
Step 13 - To view the tickets escalated by Customer to the Superadmin, navigate to Ticket Management>>Tickets>>List Tickets.
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